Shipping policy
🌸 Pom Pom Petals Shipping Policy
Thank you for visiting Pom Pom Petals! We’re so excited to share our garden-inspired stories and creations with you. Below you’ll find everything you need to know about how your order will be processed and shipped.
📦 Order Processing All orders are carefully prepared and packaged with love. - Processing time: **2–5 business days** - Custom or personalized items may take **3–7 business days** - Orders are processed Monday–Friday (excluding holidays) You will receive a confirmation email once your order has been shipped.
🚚 Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location.
**Estimated delivery times:** -
- **Canada:** 3–10 business days
-**United States:** 5–12 business days
- **International:** 7–21 business days
Please note: Delivery times are estimates and may vary due to postal delays or high-volume periods.
📬 Tracking Your Order If tracking is available for your order, you will receive a tracking number via email once your package ships.
🌿 Packaging We aim to package all orders with care while keeping things simple and eco-conscious whenever possible. Some items may be shipped separately to ensure they arrive safely.
📍 Incorrect Addresses Please double-check your shipping address at checkout. Pom Pom Petals is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as soon as possible at: 📧 shipping@pompompetals.com
📦 Lost or Delayed Packages Once your order has been shipped, it is in the hands of the carrier. While we do our best to ensure smooth delivery, Pom Pom Petals is not responsible for delays caused by shipping carriers. If your package appears to be lost, please contact us and we will do our best to help.
🌎 International Orders International customers may be responsible for customs fees, duties, or taxes upon delivery. These fees are determined by your country and are not included in your order total.
💌 Questions? We’re always happy to help! If you have any questions about your order, please reach out to us at: 📧 support@pompompetals.com
Thank you for supporting Pom Pom Petals — where stories and kindness bloom 🌸